Member roles explained: Owner, Admin, Coach, Full, View, Official
Applies to:
Updated Desktop
Every member of an Organization has exactly one role. Roles control what a person can manage, whether they can play, and whether they can officiate. The first five rows are the table shown on your Billing page; Official is the role added with Official Match Mode.
The roles
| Role | Access | Billing |
|---|---|---|
| Owner | Everything an Admin can do, plus transfer ownership and delete the Organization. Can play in all events and enter match results. | Can play |
| Admin | Manage members, billing, locations, courts, groups, ladders, tournaments, and events. Can play in all events and enter match results. | Can play |
| Coach | Create and run practice sessions and drills. Can play in all events and enter match results. | Can play |
| Full | Play in matches, ladders, tournaments, practices, groups, and events, and enter match results. Includes Smashpoint PRO. | Can play |
| View | Follow results, rankings, members, and profiles. Cannot play or be added to matches, ladders, tournaments, practices, groups, or events. | Free |
| Official | Run matches in Official Match Mode under the Organization’s rules profile: suspensions, timeouts, code violations, corrections, and sign-off. Sees the Match rules page read-only. | Can play |
Choosing a role
- Certified officials are Official. They need an account (they sign in and track on their own phone). Owners and Admins can also act as officials, so a tournament director can cover a court without a second role.
- Players are Full. They can be added by email (they’re invited and join when they accept) or by name only if they won’t sign in themselves.
- Assistant coaches are Coach if they run practices; Admin if they also manage the roster and events.
- Parents, supporters, and staff who don’t play are View. They follow everything and cost nothing.
- A second Owner is good practice, so the Organization isn’t tied to one person’s login. Owners are managed under Settings › Owner Accounts.
Guest Opponents
A Guest is not a member. It’s a player from outside your Organization, added with no account or email, so outside opponents can appear in your match results and your record stays complete. Guests are free and can’t be added to ladders, tournaments, practices, groups, or events. Convert a Guest to Full if they join the program.
Good to know
- “Can play” is what you’re billed for. You pay only for members who were active in a given month: they played a match or a practice, or were entered in a tournament draw. A Full member who did none of those that month isn’t counted. View members are never counted.
- Every playing role includes Pro. Owner, Admin, Coach, and Full members all have Smashpoint PRO while they’re in the Organization.
- Change a role any time from the member’s row on the Members page.
Related
- Invite members and assign roles
- Add a Guest opponent (no account needed)
- Official Match Mode: sanctioned matches with USTA and ITF rules
- How Organization billing works
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